Delivery Queries
When will I receive my order?
UK customers will receive orders on the next working day after their order is placed. US customers will receive their orders within 1-3 business days after the order is placed.
Which countries do you deliver to?
Delivery is available in the United Kingdom and the United States.
How can I track my delivery?
You’ll receive a shipping confirmation email once your order is on the way with your tracking details inside.
How much does delivery cost?
Delivery in the UK is free of charge for all orders!
Order Queries
What should I do if I have issues with my order?
We hope that you’re satisfied with your purchase from Hello Pure, however if you have any issues, please get in touch with our Customer Care Team via the contact form here.
Can I amend or cancel my order?
We’re unable to cancel or make amendments to an order once it’s been placed. If you’re looking to make changes to an upcoming subscription order, please see ‘Subscribe & save queries’ below.
Can I return my order?
You can return your order within 30 days provided it’s unopened and unused. Please get in touch with our Customer Care Team via the contact form here.