Last updated 04/25/2022
Changed your mind?
We really hope you like your purchase from Smart Planner however, in the event you do wish to make a return, simply follow the below instructions.
Steps to Return your Item:
If you wish to return your item, please message our Customer Care team using the contact form, providing your order number, and our team will clearly outline the next steps you need to take to return your item.
Repackage your item but if you no longer have the packaging, please make sure that it is wrapped and packaged as securely as possible. Please note that once the Smart Planner has been taken out of the plastic cover, it can not be returned anymore.
In most cases, the final returns address you will be provided with is shown below. However, in some cases you may be required to send your returns elsewhere. Please follow Customer Care guidance closely and use the return label they provide. Please be aware, we do not cover the cost of the returns.
Customer Care will provide you with a returns shipping label within 48 hours of your request. Please wait for them to arrive before doing anything else and our team will clearly outline how and where to send your parcel.
Nationwide Transportation and Distribution Services LLC
100 Highland Drive
Westampton, NJ 08060
USA
In order for a return to be eligible for a refund please ensure you provide proof of shipping for your return within 30 days of the original purchase date of your item.
We kindly ask that you return your item to us in good condition with no signs of visible damage. Again, please be aware we do not cover the cost of the returns.
Returns must be returned to us in an unopened and unused condition. We are unable to accept returns of used products.
Once your item is received at our warehouse it will be inspected to ensure that it meets our returns eligibility criteria outlined below.
Following a successful inspection of your return we will process a refund to the credit / debit card or PayPal account which was used to place the original order. Please allow 5 business days for the refund to appear on your statement.
Product not working as expected?
Our Customer Care team are incredibly knowledgeable and able to resolve most product related issues quickly and efficiently. For the quickest support, please contact our product experts using the submission form on our Contact Page.
Please be aware, we aren’t able to accept any returns that have been taken out of the plastic cover, or have been used and which are not faulty.